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Kangaroo 88 Casino Australia
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Terms & Conditions

For the purposes of these Terms, the following definitions apply:

  • Operator: The undisclosed corporate entity that owns and operates Kangaroo 88 Casino and the Website at kangaroo88bet-au.com under a claimed Curaçao eGaming sub-license 365/JAZ (reference GLH-OCCHKTW0708012022). As the Operator's full legal name and address are not specified, references to the "Operator", "we", "us", or "our" mean the entity controlling and providing the services.
  • Website: The online gambling platform accessible via kangaroo88bet-au.com and any related URLs, subdomains, mobile or downloadable interfaces through which Kangaroo 88 Casino is offered to Users in Australia.
  • Kangaroo 88 Casino: The online casino brand and service (Kangaroo 88 Casino) operated exclusively via the Website, providing interactive gambling services to Users, including but not limited to slot games, table games and live-dealer games provided by Real Time Gaming (RTG), Rival and other software providers.
  • User or you: Any natural person who accesses the Website, with or without registration, including any Player.
  • Player: A registered User who has an active account on the Website and participates in gambling activities for real money or for bonus funds.
  • Account: The personal profile opened and maintained by a Player on the Website, through which deposits, withdrawals, bets, bonus redemptions and other activities are performed.
  • Bet or Stake: Any sum of real-money funds or bonus funds placed by a Player on the outcome of a game round, event or other gambling activity offered on the Website.
  • Wager: The act of staking funds (cash or bonus) on any game or event on the Website, as well as the total cumulative amount of such stakes required to satisfy wagering requirements attached to a Bonus or promotion.
  • Bonus: Any promotional value, including but not limited to deposit-match bonuses, free spins, cashback, loyalty rewards, or free chips, which is credited to a Player's Account subject to specific eligibility, wagering and withdrawal conditions.
  • Bonus Funds: Non-withdrawable funds granted as part of a Bonus or promotion that may be used for wagering but only become withdrawable when all applicable conditions, including wagering, timeframe and game restrictions, are fulfilled.
  • Real-Money Balance: The portion of a Player's Account balance consisting of funds deposited by the Player and any winnings that have become withdrawable under these Terms.
  • Game Rules: The specific rules, paytables, return-to-player percentages (RTP), game descriptions and instructions that apply to each individual game, as provided by the relevant software provider (including RTG and Rival) and displayed within the game interface.
  • KYC (Know Your Customer): The identity-verification procedures that the Operator may apply, including but not limited to the collection and verification of identification documents, proof of address and payment-method ownership information.
  • Payment Method: Any means of payment accepted by the Operator, including but not limited to bank cards, e-wallets, prepaid vouchers, bank transfers and, where available, cryptocurrencies.
  • Unauthorised Use: Any use of the Website or an Account that breaches these Terms, applicable law, or the rights of the Operator or third parties, including but not limited to fraud, collusion, bonus abuse, money laundering, use of bots or other prohibited software, or allowing third-party access to an Account.
  • Restricted Jurisdiction: Any country, state or territory in which online gambling with the Operator is unlawful under local law or specifically prohibited by the Operator. Australia is subject to its own regulatory regime; the Operator accepts Australian Players as an offshore service, and Australian Users must consider their own legal position.
  • Force Majeure: Any event or circumstance beyond the reasonable control of the Operator, including but not limited to natural disasters, war, acts of terrorism, civil unrest, embargoes, government actions, failures of telecommunications or utility services, or large-scale cyber incidents.

Account Registration

Eligibility and Age Requirements

  • Legal age: You may only open an Account and use the gambling services if you are at least 18 years of age and have reached the legal age for gambling in your place of residence, whichever is higher. Access by persons under 18 is strictly prohibited.
  • Australian legal context: The Website is operated offshore and is not licensed in Australia. Australian law, including the Interactive Gambling Act 2001 (Cth), restricts the provision of certain interactive gambling services to persons in Australia. By using the Website, you acknowledge that you do so on your own initiative and that you are solely responsible for complying with any applicable Australian or state law.
  • One Account only: You may hold only one Account with the Operator. Opening more than one Account (duplicate, multiple or "linked" Accounts) is prohibited and may lead to closure of all related Accounts and forfeiture of balances and winnings obtained through such Accounts.

Registration Process

  • Registration information: To open an Account you must complete the registration form on the Website, providing at least: full name, date of birth, country of residence, valid email address, chosen username, strong password, and any other mandatory details requested.
  • Email verification: You may be required to verify your email address by clicking a verification link sent to you during registration. The Operator may suspend or restrict access to Accounts that have not been successfully verified.
  • Accuracy of information: You warrant that all information supplied during registration and throughout the lifetime of your Account is complete, accurate and up to date. You must promptly update your details via the Account interface or by contacting support at [email protected] if any information changes.
  • Residence and jurisdiction: By registering, you confirm that you are not located in a Restricted Jurisdiction and that you are legally permitted to use offshore online gambling services. As the Operator's corporate address is not disclosed and the service is offered from an offshore location (claimed Curaçao), you must consider any risk associated with playing at an offshore, effectively unregulated site for dispute-resolution purposes.

KYC and Verification

  • Identity checks: The Operator reserves the right, at any time, to conduct KYC checks to verify your identity, age, residence and ownership of Payment Methods. This may include requesting: a government-issued photo ID, proof of address (such as a utility bill or bank statement), and evidence of Payment Method ownership.
  • Additional documentation: In some cases, the Operator may request enhanced due-diligence information, including source-of-funds documentation, copies of card fronts (with security digits masked) or transaction confirmations from e-wallets or crypto providers.
  • Non-completion of KYC: Failure to provide accurate and complete KYC documents within the timeframe requested may result in suspension or closure of your Account, withholding of withdrawals and/or forfeiture of Bonuses and associated winnings, subject to applicable law.
  • Data handling: KYC data is collected and processed in accordance with the Operator's Privacy Policy. However, since no specific corporate address or regulatory contact point is disclosed and the Curaçao license status is opaque, you acknowledge that independent oversight of data-protection practices is limited.

Account Security and User Obligations

  • Confidential credentials: You are solely responsible for maintaining the confidentiality of your login details (username and password) and for restricting access to your devices. Any action taken using your login details will be deemed to have been taken by you.
  • Unauthorised access: You must immediately notify the Operator via [email protected] if you suspect that your login details have been compromised or that any unauthorised activity has occurred on your Account. Until such notice is received and acknowledged, the Operator is not responsible for losses arising from unauthorised use.
  • Personal use only: Your Account is for your personal, non-commercial use only. You must not allow any third party to access or use your Account. Use of your Account by another person, or use of another person's Account by you, is strictly prohibited.
  • Compliance with law: You agree not to use the Website or its services for any unlawful purpose, including money laundering, terrorist financing or other criminal activity, and you undertake to comply with all applicable laws of Australia and any other jurisdiction in which you reside or from which you access the Website.

Betting & Gameplay Rules

General Rules of Play

  • Game rules and RNG: Each game offered on the Website is governed by its own Game Rules and RTP details as provided by the relevant software provider (including RTG and Rival). Outcomes are determined by a random number generator (RNG). By placing a Bet you accept the applicable Game Rules and the finality of the RNG outcome.
  • Availability: The Operator does not guarantee that any particular game will be available at all times. Games may be added, removed, suspended or modified without prior notice, including for technical, commercial or legal reasons.

Placing Bets

  • Funding requirement: You may place Bets only if sufficient funds are available in your Account's Real-Money Balance or Bonus Funds, as applicable. The Operator may reject Bets that would result in a negative balance.
  • Minimum and maximum stakes: Each game has its own minimum and maximum stake limits, which are displayed within the game interface. The Operator may impose additional overall limits per Player, per game, or per period (daily/weekly/monthly) for risk-management purposes.
  • Bet confirmation: A Bet is deemed accepted once it has been processed by the Operator's servers and appears in the game history or Account history as confirmed. Once confirmed, a Bet cannot ordinarily be cancelled or modified by the Player.
  • Currency: Your Account will be denominated in the currency indicated during registration or as otherwise supported by the Website. Currency conversions, if any, are performed at rates determined by the Operator or the Payment Method provider and may involve fees.

Cancellation, Errors and Malfunctions

  • Obvious errors: In the event of an obvious technical or typographical error (including misconfigured odds, misapplied paytable or game malfunction) which results in incorrect crediting of winnings or Bonus Funds, the Operator reserves the right to void the affected Bets, cancel related game rounds, and/or correct the balance to reflect the true outcome in accordance with the underlying Game Rules.
  • Disconnections: If you are disconnected from the internet or from the Website during a game round, the outcome will usually be determined by the game servers. On reconnection, the result of any completed game round will be reflected in your Account balance, and unplayed or incomplete rounds may either be resolved automatically or, in certain cases, cancelled with the original stake returned.
  • System malfunctions: In case of a system error or malfunction in the Operator's or software provider's systems, all affected Bets and game rounds are deemed void. Stakes placed on such rounds may be refunded, but no winnings will be payable where a result is produced by a malfunction.

Player Conduct and Chat Rules

  • Respectful behaviour: When using any live casino, chat, or interactive feature, you must behave respectfully towards dealers, staff and other Players. The following conduct is strictly prohibited:
    • Abusive, obscene, racist, sexist, homophobic, xenophobic or otherwise discriminatory language;
    • Harassment, threats or personal attacks against any individual or group;
    • Spam, advertising, or solicitation of other services, including other gambling sites.
  • Fraud and collusion: You must not engage in any form of cheating, collusion, use of bots or automated software, exploitation of software bugs, multi-accounting, chip-dumping or any other behaviour that provides you with an unfair advantage or harms other Players or the Operator.
  • Consequences of misconduct: The Operator may, at its discretion, mute or block you from chat, cancel Bets, confiscate funds, withhold Bonus Funds and/or suspend or terminate your Account if you breach the rules of conduct or engage in fraud, collusion or Unauthorised Use.

Bonus Terms

General Bonus Conditions

  • Promotional nature: Bonuses, free spins, cashback and similar offers (collectively "Bonuses") are discretionary promotional features. The Operator may offer, modify or withdraw any Bonus at any time, subject to already-accepted offers where required by law.
  • Bonus-specific rules: Each Bonus is governed by these general Bonus Terms and by the specific conditions advertised in the relevant promotion (e.g., minimum deposit, maximum bonus amount, eligible games, expiry date). In case of conflict, the specific promotional conditions prevail.
  • Eligibility: Bonuses may be restricted by country, currency, payment method, or Player segment (e.g., new Players, VIPs). The Operator may exclude certain Users, including those from particular jurisdictions or those suspected of Bonus abuse.

Bonus Activation and Wagering Requirements

  • Activation: To activate a deposit Bonus you may need to:
    • Enter a bonus code during the deposit process; or
    • Opt in via the promotions page or Account section; or
    • Accept the Bonus via a pop-up or support chat, as stated in the promotional details.
  • Wagering requirement: Unless stated otherwise, Bonuses and associated winnings are subject to wagering requirements before withdrawal. For example, a 30x wagering requirement means you must wager the Bonus amount (and, where specified, the deposit amount) 30 times on eligible games before Bonus Funds convert to Real-Money Balance.
  • Timeframe: Bonuses are generally valid for a limited period (for example, 7 - 30 days from crediting). If the required wagering is not completed within the stated timeframe, the Bonus and any associated winnings may be forfeited.
  • Contribution of games: Different games may contribute differently to wagering requirements. Typically:
    • Most video slots: 100% contribution;
    • Table games and video poker: lower or 0% contribution;
    • Jackpot games: usually excluded.
    The exact contribution table is provided in the relevant Bonus or on the promotions page. You are responsible for checking these details before wagering.

Prohibited Games and Actions

  • Game restrictions: Certain games or game types may be excluded from Bonus play or from fulfilling wagering requirements. Playing excluded games with Bonus Funds may lead to forfeiture of the Bonus and any associated winnings.
  • Irregular play: The following behaviours are considered irregular play and may result in cancellation of Bonuses and associated winnings:
    • Placing high-value Bets using Bonus Funds (e.g., exceeding a maximum bet per spin/hand while wagering a Bonus), where such a limit is specified in the Bonus terms;
    • Low-risk or zero-risk betting strategies (e.g., simultaneous betting on both red and black in roulette) to artificially inflate wagering without genuine risk;
    • Delaying game rounds, such as saving free-spin features or bonus rounds for later real-money play after wagering is completed;
    • Using multiple Accounts or colluding with other Players to exploit promotions.

Combining Promotions and Bonus Abuse

  • Non-stacking rule: Unless specifically permitted, only one active Bonus or promotion may apply to your Account at any given time. You may not combine multiple overlapping Bonuses (e.g., two deposit-match offers) on the same deposit unless expressly allowed.
  • Duplicate claims: Each Bonus offer is limited to one per person, household, IP address, device, email address, Payment Method or shared environment (e.g., public computer). Attempts to claim the same Bonus multiple times via multiple identities or Accounts constitute Bonus abuse.
  • Consequences of abuse: In cases of suspected Bonus abuse or breach of Bonus Terms, the Operator may:
    • Remove active Bonuses from your Account;
    • Cancel associated winnings;
    • Deduct funds that are reasonably attributable to the abuse; and/or
    • Terminate or suspend your Account in accordance with the Termination & Suspension section.

Payments & Withdrawals

Deposit Methods and Conditions

  • Accepted methods: The Website supports various Payment Methods, including (where available to Australian Players) bank cards, selected e-wallets, prepaid vouchers, bank transfers and, in some cases, cryptocurrencies. The exact list may vary over time and by jurisdiction.
  • Ownership of funds: You may only use Payment Methods that are registered in your own name. The Operator may request proof of ownership and may void transactions or winnings where third-party Payment Methods are used without permission.
  • Deposit limits: Minimum and maximum deposit limits apply per transaction, and possibly per period (daily/weekly/monthly). These limits are displayed in the cashier section of your Account. The Operator may adjust limits at any time for risk-management or regulatory reasons.
  • Fees: The Operator aims not to charge deposit fees but reserves the right to do so for particular Payment Methods or in specific circumstances. Your bank or payment provider may impose its own fees, charges or exchange-rate adjustments, which are outside the Operator's control.

Withdrawals

  • Withdrawal methods: Withdrawals are usually processed via the same Payment Method used for deposits, where technically possible, legal and commercially reasonable. If this is not possible, an alternative Payment Method may be offered at the Operator's discretion.
  • Verification before payout: The Operator may require completion of KYC procedures before processing withdrawals. This may include verifying your identity, address and Payment Method ownership. Failure to provide requested documents may delay or prevent withdrawals.
  • Processing times: The Operator endeavours to review and process withdrawal requests within a reasonable timeframe (e.g., 24 - 72 hours) subject to workload, KYC requirements, weekends and public holidays. Actual receipt times depend on your chosen Payment Method and may significantly exceed the Operator's internal processing time.
  • Withdrawal limits: Minimum and maximum withdrawal limits may apply per transaction or per period. For substantial winnings, the Operator may pay out funds in instalments (e.g., weekly or monthly limits). Any such limits will be set out in the cashier section or in specific promotional conditions.

Account Balances, Chargebacks and Refunds

  • Balance segregation: While your Real-Money Balance and Bonus Funds are displayed separately in your Account, you acknowledge that, due to the opaque licensing status and the absence of clear regulatory segregation of player funds, your funds may not be held in a segregated or protected account. There is a risk of loss in the event of Operator insolvency or regulatory action.
  • Chargebacks: You agree not to request chargebacks or reverse transactions with your bank or payment provider without first attempting to resolve any issue with the Operator. Where a chargeback is initiated, the Operator may:
    • Deduct the amount of the chargeback and associated fees from your Account balance;
    • Terminate or suspend your Account; and/or
    • Report the matter to credit agencies, payment-processing partners and relevant authorities, where appropriate.
  • Refunds: Bets that have been settled as valid cannot generally be refunded. In exceptional circumstances - such as technical malfunctions or evident errors - the Operator may void Bets and refund stakes at its discretion as described in the Betting & Gameplay Rules. Bonuses are promotional and have no cash value; unused or forfeited Bonuses are not refundable.

Limitation of Liability

Operator Responsibilities

  • Provision of services: The Operator undertakes to provide the gambling services on the Website with reasonable skill and care, consistent with its status as an offshore operator using third-party software providers (including RTG and Rival). However, the Operator does not guarantee uninterrupted availability or error-free performance.
  • Game fairness: The Operator relies on RNG-based game outcomes and provider-supplied Game Rules. While these systems are intended to ensure fairness, independent certification or oversight of such systems may be limited or not public, especially given the opaque Curacao licensing context and frequently non-functional license seals.

Exclusions and Limitations

  • Technical failures: To the maximum extent permitted by law, the Operator is not liable for any loss, damage or expense arising from:
    • Interruptions, delays or failures of the Website, servers or networks;
    • Software bugs, errors or malfunctions in the games or platform;
    • Incompatibility between your hardware, software or internet connection and the Website;
    • Viruses, distributed denial-of-service attacks or other malicious conduct by third parties.
  • Network and device issues: You are solely responsible for ensuring the reliability, security and cost of your internet connection and devices. The Operator is not liable for disconnections, lag, power outages or similar events on your side that affect your play.
  • Indirect losses: The Operator is not liable, whether in contract, tort (including negligence) or otherwise, for any indirect, special, incidental, punitive or consequential losses, including but not limited to loss of profits, business, contracts, data or goodwill, arising out of or in connection with your use of the Website.
  • Maximum liability: Subject to mandatory statutory rights under Australian consumer law that cannot be excluded, the Operator's aggregate liability to you in respect of any single incident or series of related incidents shall not exceed the lesser of:
    • The amount of the Bet or stakes placed by you in the game or transaction giving rise to the claim; or
    • The actual amount of money in your Account affected by the relevant incident at the time it occurred.
  • Australian consumer law: Nothing in these Terms purports to exclude, restrict or modify any consumer guarantees, rights or remedies under the Australian Consumer Law to the extent they cannot lawfully be excluded. To the extent permitted, the Operator's liability is limited, at its option, to the resupply of the services or the payment of the cost of having the services supplied again.

Intellectual Property Rights

Ownership of Content and Software

  • Content rights: All content on the Website - including text, graphics, logos, icons, images, audio and video clips, user interfaces and any combinations thereof - is owned by the Operator, its affiliates, or its licensors (including software providers such as RTG and Rival) and is protected by copyright, trademark and other intellectual-property laws.
  • Software rights: The underlying software, source code, object code, databases and other technology used to provide the services are proprietary to the Operator and/or its licensors. You are granted only a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes in accordance with these Terms.

Prohibited Uses

  • No reproduction or distribution: You must not copy, reproduce, modify, adapt, translate, publish, distribute, transmit, display, perform, broadcast, sell, license or otherwise exploit any part of the Website or its content without the prior written consent of the Operator or the relevant rights-holder.
  • No reverse engineering: You must not reverse engineer, decompile, disassemble or attempt to derive the source code of any software used in connection with the Website, except where such activities are expressly permitted by applicable law and only to the extent of such permission.
  • No automated access: You must not use any robot, spider, scraper, data-mining tool or other automated means to access, monitor or copy any part of the Website or its content for any purpose without express prior written permission.

Privacy & Data Protection

All personal data collected by the Operator in connection with your use of Kangaroo 88 Casino via kangaroo88bet-au.com is processed in accordance with the Website's Privacy Policy, which forms part of these Terms by reference. The Privacy Policy describes the types of information collected, the purposes of processing, your rights and the safeguards applied.

You acknowledge that, due to the offshore and opaque licensing structure and the absence of a clearly identified legal entity and physical address, independent regulatory oversight of data-protection practices may be limited. By using the Website, you consent to the collection, use and transfer of your personal data as described in the Privacy Policy and these Terms.

Changes to Terms

Amendment Procedure

  • Right to modify: The Operator may amend, update or replace these Terms (including any documents incorporated by reference) at any time, for example to reflect changes in law, regulatory developments, business practices, technical enhancements or game offerings.
  • Notification of changes: Where material changes are made, the Operator will use reasonable efforts to notify you by:
    • Displaying a notice or banner on the Website; and/or
    • Sending an email to the address registered with your Account; and/or
    • Presenting the revised Terms for acceptance upon your next login.

Acceptance and Discontinuation

  • Continued use as acceptance: Your continued use of the Website after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must stop using the Website immediately.
  • Right to close Account: If you disagree with any updated Terms, you may request closure of your Account and withdrawal of any available Real-Money Balance that is not subject to outstanding wagering or other conditions, in accordance with the Payments & Withdrawals and Termination & Suspension sections.

Termination & Suspension

Termination by the Player

  • Voluntary closure: You may request closure of your Account at any time by contacting customer support at [email protected] or, where available, through your Account settings.
  • Self-exclusion: If you believe you may have a gambling problem, you may request self-exclusion by contacting the same email address, specifying the desired exclusion period. Self-exclusion will prevent you from accessing your Account during the set period, though technical limitations in enforcement may exist given the offshore and unregulated nature of the Operator.

Suspension or Termination by the Operator

  • Grounds for action: The Operator may suspend or terminate your Account, cancel Bets, and/or withhold funds (subject to applicable law) in the following circumstances:
    • Suspected or confirmed breach of these Terms or Game Rules;
    • Suspicion of fraud, collusion, money laundering, terrorism financing or other criminal activity;
    • Use of multiple Accounts, shared Accounts or third-party Payment Methods without authorisation;
    • Provision of false, incomplete or misleading registration or KYC information;
    • Chargebacks or payment disputes initiated without reasonable cause;
    • Requests or instructions from law-enforcement or regulatory authorities; or
    • Any other reasonable ground relating to the integrity or security of the services.
  • Effects of suspension: During suspension, you may be unable to log in, place Bets, deposit, or withdraw funds. The Operator may investigate the circumstances and, depending on the outcome, reinstate the Account, close it permanently, or take other appropriate action.
  • Account closure and funds: Upon permanent closure:
    • Any Real-Money Balance not legitimately subject to dispute, investigation or outstanding wagering obligations should, where feasible, be returned to you via an appropriate Payment Method; and
    • Any Bonuses and associated winnings that have not met the applicable conditions may be forfeited.
    However, you acknowledge that enforcement and recovery options may be limited due to the offshore nature of the Operator and the absence of robust regulatory oversight.

Governing Law & Jurisdiction

Applicable Law

  • Operator's claimed jurisdiction: The Operator claims to operate under a Curaçao eGaming sub-license 365/JAZ (reference GLH-OCCHKTW0708012022). Accordingly, to the extent not inconsistent with mandatory provisions of Australian law or other applicable laws, these Terms are intended to be governed by the laws of Curaçao.
  • Australian legal considerations: As an Australian Player, you acknowledge that Australian law, including the Interactive Gambling Act 2001 (Cth) and state/territory laws, may apply to your use of the Website. To the extent those laws are mandatory and conflict with Curaçao law, they may override these Terms in whole or in part.

Dispute Resolution

  • Internal complaints: If you have a complaint regarding the services, you should first contact customer support at [email protected], providing as much detail as possible. The Operator will endeavour to investigate and respond within a reasonable timeframe.
  • No independent ADR: The Operator does not provide access to an independent alternative dispute-resolution (ADR) or mediation body (such as eCOGRA) for Players. Disputes are handled internally via email and support channels only. You acknowledge that this significantly limits external recourse in the event of unresolved disputes.
  • Courts and arbitration: Subject to any mandatory consumer rights or jurisdictional rules in Australia:
    • Any dispute arising out of or in connection with these Terms, including their existence, validity or termination, that cannot be resolved by internal complaint handling may be submitted to the competent courts of Curaçao; or
    • Where both parties agree in writing, referred to ad hoc arbitration in a mutually agreed venue.
  • Consumer rights preserved: Nothing in this section prevents an Australian consumer from bringing a claim before a court of competent jurisdiction in Australia where such a right is conferred by mandatory law and cannot be derogated from by agreement.

Contact Information

If you have any questions, complaints or requests relating to these Terms or to Kangaroo 88 Casino as operated via kangaroo88bet-au.com, you may contact the Operator's customer support as follows:

  • Email (primary, all purposes including support and responsible gambling): [email protected]
  • Live chat: 24/7 live chat is accessible via the Website interface (average connection time approximately 45 seconds based on January 2025 testing). Exact URL and interface elements may change over time.
  • Telephone support: Not available. No phone support is provided for Australian Players.
  • Postal / physical address: Not specified. The Operator's legal and mailing address are not disclosed. Analysis suggests the use of an offshore address (likely in Willemstad, Curaçao), but this is unconfirmed and may change without notice.

Due to the absence of a confirmed physical address, corporate registration number, or independently verifiable license status, communication with the Operator is effectively limited to email and live chat. You should take this into account when deciding whether to open an Account or continue using the Website.